Back to Home

Refund Policy

Last Updated: February 4, 2025

Refund Policy for Hirefy

Last Updated: February 4, 2025

At Hirefy, we want you to be completely satisfied with our service. This Refund Policy outlines when and how you can request a refund.

30-Day Money-Back Guarantee

Who Qualifies?

  • New subscribers only (first-time purchases)
  • All subscription tiers (Monthly, Yearly, and any promotional plans)
  • Requests made within 30 days of initial payment

What's Covered?

You can receive a full refund if you're not satisfied with Hirefy for any reason within the first 30 days.

How to Request?

  1. Email us at contact@hirefy.careers
  2. Include:
    • Your account email
    • Order/transaction ID
    • Brief reason for refund (optional but helpful)
  3. We'll process your request within 2 business days
  4. Refunds are issued to your original payment method within 5-10 business days

After 30 Days

General Policy

Subscriptions purchased more than 30 days ago are generally non-refundable.

Exceptions

We may grant refunds in special circumstances:

  • Technical Issues: If our service was unavailable for extended periods
  • Billing Errors: If you were charged incorrectly
  • Duplicate Charges: If you were charged multiple times for the same period
  • Compassionate Cases: Medical emergencies, hardship situations (at our discretion)

To request an exception: Email contact@hirefy.careers with:

  • Your account email
  • Explanation of circumstances
  • Any supporting documentation

We review exception requests case-by-case and respond within 3-5 business days.

Free Trials

No Charge, No Refund Needed

If you cancel during your free trial period:

  • You will NOT be charged
  • No refund is necessary
  • Your access continues until the trial ends

How to Cancel Free Trial

  1. Go to App Settings → Subscriptions
  2. Select "Cancel Subscription"
  3. Confirm cancellation
  4. You'll see confirmation that you won't be charged

Important: Cancel at least 24 hours before your trial ends to avoid charges.

Partial Refunds

Not Available

We do not provide partial refunds for:

  • Unused time in a billing period
  • If you stop using the service mid-cycle
  • Features you didn't use
  • Subscription downgrades

Why?

Our pricing is calculated based on access to the full service for the entire billing period, not usage-based.

Renewals and Cancellations

Auto-Renewal

  • Subscriptions automatically renew unless you cancel
  • You're responsible for canceling before the next billing date
  • No refunds for auto-renewals after the 30-day window

How to Cancel to Avoid Future Charges

In the App:

  1. Settings → Account → Subscriptions
  2. Select your active subscription
  3. Choose "Cancel Subscription"
  4. Confirm cancellation

Via Email:

  • Email contact@hirefy.careers with subject "Cancel Subscription"
  • Include your account email
  • We'll process within 24 hours

Important: Cancellation takes effect at the end of your current billing period. You retain access until then.

Promotional Offers and Discounts

Special Pricing

If you purchased at a promotional price:

  • Refunds are based on the discounted price you paid
  • Not the regular full price
  • All other refund terms apply

Coupon Codes

  • Refunds for coupon code purchases follow the same 30-day policy
  • We cannot honor expired or invalid coupons retroactively

Payment Failures and Declined Transactions

Failed Payments Are Not Refunds

If your payment fails or is declined:

  • This is not a refund situation
  • You were never charged
  • Check with your bank/card issuer
  • Update your payment method to restore access

If You Were Charged After a Failed Payment

Contact contact@hirefy.careers immediately. We'll investigate and refund if you were incorrectly charged.

Chargebacks

Please Contact Us First

Before filing a chargeback with your bank:

  1. Email contact@hirefy.careers
  2. We'll work with you to resolve the issue
  3. Most issues can be resolved quickly and amicably

Consequences of Chargebacks

Filing a chargeback instead of contacting us may result in:

  • Immediate account suspension
  • Permanent ban from using Hirefy
  • Collection efforts for legitimate charges
  • Legal action in cases of fraud

We prefer to resolve issues directly and will work with you in good faith.

Refund Processing Times

Timeline

  1. Request received: We acknowledge within 24 hours
  2. Review: 1-2 business days (may take longer for exception requests)
  3. Approval notification: Email confirmation sent
  4. Refund processed: 2-3 business days
  5. Funds in your account: 5-10 business days (depends on your bank)

Total Time

  • Fastest: 5-7 business days
  • Typical: 7-10 business days
  • Maximum: 15 business days

International Refunds

Currency Conversion

If you paid in a currency other than USD:

  • Refunds are issued in the original currency
  • Exchange rate fluctuations may result in slight differences
  • We cannot control currency conversion rates or fees

Payment Method

  • Refunds are issued to the same payment method used for purchase
  • If that method is no longer valid, contact us for alternative arrangements

Multiple Subscriptions

Separate 30-Day Windows

If you subscribe, cancel, and resubscribe:

  • Only your first subscription qualifies for the 30-day guarantee
  • Subsequent subscriptions are subject to the standard refund policy
  • This prevents abuse of the money-back guarantee

Data and Content After Refund

Account Status

After a refund:

  • Your subscription is canceled immediately
  • You may retain free plan access (if available)
  • Your resume data is retained according to our Privacy Policy
  • You can request data deletion separately

Resume Data

Your uploaded resumes and analysis:

  • Are NOT automatically deleted with a refund
  • Remain accessible on the free plan (if offered)
  • Can be deleted upon request to contact@hirefy.careers

Contact and Support

Questions About Refunds?

Email: contact@hirefy.careers

Business Hours:

  • Monday-Friday: 9 AM - 5 PM PST
  • Response time: Within 24 hours

For Urgent Issues:

  • Email: contact@hirefy.careers
  • We'll prioritize your request

What to Include in Your Request

To speed up processing:

  • Account email address
  • Transaction/Order ID (check your email receipt)
  • Brief reason for refund (helps us improve)
  • Preferred contact method

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted at https://hirefy.careers/refund-policy with an updated "Last Updated" date.

Your continued use of Hirefy after changes constitutes acceptance of the updated policy.

Fair Use

We trust our users and offer a generous refund policy. We reserve the right to:

  • Deny refunds in cases of abuse or fraud
  • Limit refunds to one per customer
  • Ban accounts that repeatedly request refunds

We want to maintain this generous policy, so we ask users to respect it.

Thank you for choosing Hirefy. We're committed to your satisfaction and success in your job search!

For refund requests, email: contact@hirefy.careers

For other questions: contact@hirefy.careers

Last Updated: February 4, 2025